Privacy Policy

Connected Smart Energy provides education and resources for people who want to get better at budget contingency planning. We're based in Varna, Bulgaria, and we help individuals build financial resilience through practical learning programs.

Our main office is at ul. "Voden" 17, 9000 Varna Center, Varna, Bulgaria. If you ever need to reach us about privacy concerns, you can email help@connectedsmartenergy.com or call +35963160798.

We only collect what we actually need to provide our services. Here's what that includes:

Information You Give Us Directly

• Your name and contact details when you sign up for our learning programs
• Email address for course communications and updates
• Phone number if you request callback support
• Payment information processed through secure third-party providers
• Any questions or feedback you send through our contact forms

Information We Collect Automatically

• Basic usage data like pages visited and time spent on our site
• Device information including browser type and operating system
• IP address for security and analytics purposes
• Cookies that help us improve your experience

Everything we collect has a purpose. We use your information to:

• Process your enrollment in learning programs and handle course access
• Send you materials, updates, and important notifications about your courses
• Answer questions and provide support when you need it
• Improve our content based on how people actually use our resources
• Ensure security and prevent fraud or unauthorized access
• Comply with legal obligations under Bulgarian and EU law

Because we operate in the EU, you have strong rights when it comes to your personal data. Here's what you can do:

To exercise any of these rights, just email us at help@connectedsmartenergy.com. We'll respond within one month, though complex requests might take a bit longer.

Security isn't just a checkbox for us. We take multiple steps to keep your information safe:

• All data transmission happens over encrypted HTTPS connections
• Payment processing goes through PCI-compliant third parties – we never see card numbers
• Access to personal data is limited to staff who genuinely need it
• Regular security audits help us catch potential vulnerabilities
• Physical and digital access controls protect our systems

Like most websites, we use cookies. These small files help us remember your preferences and understand how people use our site.

Essential Cookies

These keep the site working properly – things like remembering you're logged in or maintaining your session. We can't really offer our services without these.

Analytics Cookies

We use these to see which pages get visited most and where people spend time. This helps us figure out what content is actually useful. You can opt out of these if you prefer.

Most browsers let you control cookies through their settings. Keep in mind that blocking certain cookies might affect how well our site works for you.

We don't keep your information forever. Here's our general approach:

• Active course participants: data retained for duration of program plus one year
• Financial records: kept for seven years to comply with Bulgarian tax law
• Marketing communications: stored until you unsubscribe
• Support inquiries: deleted after three years unless ongoing issues exist
• Website analytics: anonymized after 26 months

Once retention periods expire, we either delete your data or anonymize it so it can't be traced back to you. If you close your account, we'll remove personal information within 90 days unless legal obligations require us to keep certain records.

Running our programs means working with some trusted partners. These include:

• Payment processors that handle transactions securely
• Email service providers for course communications
• Hosting companies that keep our website running
• Analytics tools that help us understand usage patterns

All these partners are carefully selected and must follow data protection standards. They can only use your information for the specific services they provide to us. We have contracts in place that require them to protect your data properly.

We review this policy regularly and update it when needed. If we make significant changes that affect how we handle your data, we'll notify you by email or through a prominent notice on our website.

The effective date at the top shows when this version was published. Previous versions are available on request if you want to see what changed.

Our services are designed for adults. We don't knowingly collect information from anyone under 16 years old. If you're a parent and think your child has provided us with personal data, please contact us immediately so we can delete it.